SLC
SALT PALACE
MARCH 18-20
At X4 2025, you’ll hear from leading brands who have successfully
scaled their experience management programs to keep ahead of
trends and outpace their competition. And you’ll learn how to
immediately evolve your own programs—increasing your ability to
do more with less, to foster broad cooperation and alignment, and
to deliver transformational impact.
You’re in
good company
The annual
gathering
of experience
leaders
Learn from influential leaders and innovators in experience
management. Choose your track and set your sights on
Salt Lake City. Advance price tickets are available now.
JOIN
2,500+
brands
from
40+
countries
and
20+
industries
Earn hard-to-win
customer loyalty
Loyalty is trending downwards across industries. Your customers are telling you what they want, but the signals are vast, fleeting, and difficult to interpret. At X4 you’ll learn how leading brands are responding, and get hands-on with AI tools that make it easier and faster to drive action with omnichannel data.
Do more with less employee burnout
The pressure to deliver faster results with fewer resources can expose your business to broad risks you may not be able to anticipate. Learn how AI can empower your teams to work smarter and more productively, while keeping you closely connected to their changing needs and expectations.
Adapt your research to stay ahead
Research teams are preparing for the future. If you’re slow to respond to evolving trends, you risk falling behind. Cutting-edge innovations like synthetic data will be on display at X4, and you’ll hear success stories from brands that are already using them to create unique and differentiated experiences.
- Customer Experience
- Employee Experience
Unlock success in
your role and industry
At X4 you’ll enjoy a learning experience that’s tailored to your role and objectives. Additionally, attendees from healthcare, government, financial services, and education can access industry-specific sessions.
PUBSEC / GOV
HEALTHCARE
FINSERV
EDUCATION
PUBSEC / GOV
HEALTHCARE
FINSERV
EDUCATION
X4 Summit Pass
X4 SUMMIT PASS
$899
Advance pricing
2 days of keynotes, breakout sessions, networking, and meals
X4 SUMMIT PASS + XM BASECAMP LIVE
$1298
Advance pricing
Everything in the X4 Summit pass plus a day of training on Tuesday, March 18 – choose from expert-led courses on Qualtrics tech and program design
Daily Agenda
PRE-EVENT
MONDAY // 17
Registration open
DAY 1
TUESDAY // 18
Registration open
Basecamp training
DAY 2
WEDNESDAY // 19
Registration open
Keynotes
Networking break
Breakout sessions
DAY 3
THURSDAY // 20
Registration open
Keynotes
Networking break
Breakout sessions
Advance your skills
at Basecamp
This add-on provides extra hands-on training to help you master the skills needed to design, launch, and mature your XM programs. Choose from 20+ different courses led by our XM experts.
LEARN MORE
20+ Expert-led Sessions
MAR
18
Connect with
competence
X4 is the place to share ideas and build lasting relationships with executives and XM practitioners from leading brands. There’s also our onsite help desk for expert answers to all your Qualtrics questions.
FAQs
What is Qualtrics?
Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, is changing the way organizations manage and improve the four core experiences of business — customer, employee, product, and brand. Over 20,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data — the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more and for a free account, please visit qualtrics.com.
When is X4 2025?
The conference will be from Tuesday, March 18th - Thursday, March 20th.
Where is the conference?
X4 2025 will be hosted at the Salt Palace Convention Center in Salt Lake City, UT. The address is 90 S W Temple, Salt Lake City, UT 84101.
Why should I attend X4?
X4 is an unforgettable event designed to empower you and your organization in leveraging Experience Management (XM) to enhance customer and employee satisfaction, reduce operating costs, and achieve remarkable breakthroughs.
Here’s what you can expect:
— A lineup of incredible mainstage speakers who will share pivotal moments from their careers and lives, highlighting how new insights inspired them to create meaningful change.
— Insights from leading brands on how they’ve achieved growth and operational excellence through XM.
— Opportunities to forge genuine connections with some of the most accomplished professionals in your industry.
— Inspiration to drive growth and transformation in your organization, along with a practical roadmap to make it happen.
What kind of content can I expect to see at X4?
At X4, you can expect to hear from the world's most beloved brands and industry experts as they explore the future of experience management and the technologies redefining experiences at scale. To get a taste of last year's event, visit the X4 2024 On Demand hub.
Will there be a virtual option to attend X4?
X4 will not be streamed digitally for external customers, prospects, or attendees. We invite our attendees to experience the event in person, as it is designed to be highly experiential. We look forward to gathering together members of the XM community in this uniquely collaborative setting.
When does onsite registration check-in open?
Registration check-in and badge pickup will open on Monday, March 17th in the afternoon. Check back closer to the event for more details.
Who should I contact if I still have questions about X4?
For general event questions, reach out to: x4summit@qualtrics.com.
For questions specific about XM Basecamp Live, reach out to: certification@qualtrics.com.
Is there a discount for Government/Public Sector employees?
Government employees with a .gov email address are eligible for a ticket rate of $499, no matter what phase pricing. Attendees requesting this discount should be prepared to show proof of government ID.
Is there a discount for educators?
Employees who work in higher education or K-12 with a .edu email address are eligible for a ticket rate of $499, no matter what phase pricing. Attendees requesting this discount should be prepared to show proof of school ID.
Note: Students are not eligible for this discount.
Is there a discount for non-profit employees?
Employees who work at nonprofits are eligible for a ticket rate of $499, no matter what phase pricing. Attendees requesting this discount should be prepared to show proof of their 501(c)(3) status.
Are there any group discounts offered?
We are pleased to offer a discounted rate of $899 to companies/organizations who purchase 5 or more tickets at once. All tickets must be purchased at the same time to be eligible.
How can I get one of the aforementioned discounts?
Reach out to your Account Manager, or email x4summit@qualtrics.com.
What is your cancellation and refund policy?
— From registration opening to January 15th at 11:59PM MST: Full refunds will be given.
— From January 16th - February 17th, 2025 at 11:59PM MST: 50% refunds will be given.
— After February 18th, no refunds will be given for cancellations or no-shows.
Attendees wishing to cancel after this date will have the option to rollover their registration to 2026, if they choose. To do this, they can email x4summit@qualtrics.com and the support team will contact their account manager.
Can I transfer my ticket to another friend/colleague if I am no longer able to attend X4?
— From registration opening - February 17th, 2025 at 11:59 PM MT: Attendees can transfer a registration at no cost.
— February 18th, 2025 onward: No registration transfers may take place.
For a registrant to transfer their own ticket, they may go to their X4 registration confirmation email and click the “Transfer Registration” button.
Note: Certain registration types are tied to the individual and therefore are not eligible for transfer (e.g. Executive Forum, Speakers, Hosted Buyer).
How can I update or edit my X4 conference registration?
For a registrant to modify their registration, they can go to their X4 conference confirmation email, and click the button that says “Modify Registration.” Here, they will be able to edit contact fields, update their name, add on Basecamp, etc.
What is the COVID-19 policy for the event?
Attendees must abide by any COVID-19 protocols initiated by Qualtrics for the X4 Summit, and they may be updated from time to time in Qualtrics’ sole discretion, as well as any then-current laws or regulations enacted by applicable government authorities for COVID-19.
Will there be security measures and screenings at X4?
Yes. Your safety is very important to us and we will work to ensure the event is a safe and enjoyable experience for everyone. For your awareness, before entering the X4 Summit, all attendees will pass through security screening and all items are subject to search if they cause concern.
What is your bag policy?
Unfortunately we will not permit any suitcase, luggage with wheels, or luggage (of any design) that exceeds 18"H X 18"W X 8"D into the X4 Summit. If you have large luggage, please leave it in your hotel room or check it with your hotel bell desk.
What items are prohibited at X4 and in the venue?
The following items are strictly prohibited at the X4 Summit to ensure the peace, security, and safety of our attendees:
— Aerosol containers
— Non-aerosol spray (medical needs are permitted)
— Any sharp bladed or pointed objects, e.g. knitting needles and letter openers (pens and pencils are permitted)
— Electric stun guns, or any weapons or other devices
— Firearms, replica firearms, ammunition, and fireworks or any other form of pyrotechnic device(s)
— Knives of any size
— Mace or any other aerosol discharged chemical, such as pepper spray
— Razors and/or box cutters
— Drones
— Professional cameras or video recording equipment (unless authorized Press & Media)
Is there a coat check?
Yes, coat check will be located near registration in the East Entrance Lobby of the Salt Palace, located by the “Salt Shaker” at the intersection of 100 South and West Temple.
Is there a Lactation Room for parents who are nursing?
Yes, the Lactation Room has private lactation pods designed for pumping breastmilk. Here, you will be able to pump comfortably, store equipment, refrigerate milk, and have access to ship breast milk home via FedEx.
More information about hours and scheduling will be posted closer to the event.
What are your accessibility accommodations at X4?
The Salt Palace is an accessible venue and it is of greatest importance to make X4 an event that is easy to navigate and accessible for all. There is a question designated on the registration form where attendees can request assistance and a member of the X4 Team will reach out to provide additional support, if needed. Some of the ADA measures we can provide include:
— Accessibility Desk
— Mobility support
— Accessible seating
— Wheelchair and scooter rentals
— Vision support (e.g. Braille materials)
— Hearing support (e.g. ASL interpretation)
— Closed captioning
— Translation services
— Sensory Room
— Service animal relief areas
What dietary restrictions and allergies can you accommodate?
It is a priority that we create a menu for all to enjoy:
— Vegetarian
— Vegan
— Gluten-Free
— Dairy-Free
— Nut Allergy
— Halal
— Kosher
All meals will be clearly labeled during the event. Registrants can select “Other” when asked about diet on their registration if they have any additional allergies or concerns they would like to write in, or reach out to x4summit@qualtrics.com.
Where can I inquire about speaking opportunities at X4 2025?
Please email x4speakers@qualtrics.com to express your interest and they will have more info about any open opportunities.
How much does the Basecamp add-on cost?
The Basecamp add-on is $399 and must be purchased with a full conference pass.
Can I purchase Basecamp as a standalone without purchasing a full conference pass?
Basecamp is designed to complement the content and experience of X4 and therefore, must be purchased with a full conference pass.
What do I need to bring to the Basecamp program?
You will need your own laptop computer and charger. All other materials will be provided.
Who can I contact if I still have questions about XM Basecamp Live?
For questions about XM Basecamp Live, please reach out to certification@qualtrics.com.
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